Plan your order with fewer surprises

1. Choose a product and select its size, material, finish, accessories and quantity.
2. Upload the artwork for that product configuration.
3. Add it to the cart and repeat for any different product or process.
4. Enter the delivery address and choose an available tracked shipping method.
5. Complete payment. We will contact you if the file needs attention or if an artwork proof requires confirmation.

Use a separate upload for products with different processes or accessories. Add a note if you need a specific hole or placement position. For complex orders, contact us before ordering so we can confirm the setup.

Start with the current instructions and options on the product page, then upload the clearest source file you have for that configuration.

Add a note when placement, holes, orientation, separate sides, layers or special effects matter. Use separate files for products or processes with different requirements. Review the final artwork carefully before approval because production follows the approved version.

We accept PSD, PNG, PDF and AI files. CMYK artwork is preferred for print production, and raster artwork should normally be prepared at 300 DPI or higher at the intended output size.

A transparent PNG or layered PSD is helpful for custom shapes. Separate front and back artwork, semi-transparent areas and special-effect layers when they differ. Keep important details away from trim lines, borders and holes, and check the product page for product-specific requirements.

Use the current product page and cart as the source for available quantities, listed price tiers and the order total. Different products, sizes, finishes and accessories can have different pricing structures.

For a coordinated project with several product types, compare the listed configurations first and contact us with the product links and quantities if you need help organizing the range.

Available payment methods are shown at checkout and can vary by country, currency and payment provider. Use one of the methods displayed for your order; if a payment fails, check the billing details or contact the card issuer before trying again.

After final artwork approval, please allow 10 business days for production before dispatch.

At checkout, you can choose Tracked Standard or Tracked Express where available. Express prioritizes transit after dispatch, but neither method has a guaranteed arrival date.

Shipping transit cannot be estimated or guaranteed because destination, customs and carrier conditions vary. Available methods and prices also depend on the destination and shipment weight. Contact us before ordering if your project has a required delivery date.

Log in to your customer account to review the available order information and check the email address used at checkout for order updates. If anything is unclear, contact us with the order number and the email address used for the purchase.

Screen brightness, color profiles, lighting, photography, material texture, printing method and finishing effects can all change how a color appears. RGB artwork is displayed with light on a screen, while physical production uses inks, materials and surface effects, so an exact screen-to-product match cannot be guaranteed.

Prepare print artwork in CMYK where possible and review the final artwork carefully. If the delivered order appears materially different from the approved order, contact us within 72 hours of delivery with the order number and clear photos.

If the order arrives damaged, defective, incorrect or different from the approved order, contact customwld@outlook.com within 72 hours of delivery. Include the order number, a clear description of the issue and clear photos of the products and packaging so the team can review it.

Do not return an item unless our team provides return instructions.

No. Changes cannot be made after the artwork has been confirmed and approved. Please double-check your proof before approval. After final artwork approval, please allow 10 business days for production before dispatch. If changes are required after confirmation, additional production costs may apply and the production timeline may restart.

A card can be declined because of billing details, available funds, issuer security checks or cross-border transaction controls. Confirm the card number, expiry date, security code and billing address, then contact the card issuer if the information is correct.

You can also use another payment method shown at checkout. For security reasons, we cannot see or override every decline reason provided by a bank or payment provider.

You can upload the artwork again and include the previous order number as a reference. Always confirm the current product options, size, material, finish and accessories because a new order can use a different configuration or production requirement.

Previous files and production records may not remain available indefinitely, so keep your approved source files and final artwork with your own order records.

Contact customwld@outlook.com as soon as possible with the order number. Whether an order can be canceled depends on its current review and production stage.

After final artwork approval or once custom production has started, cancellation may no longer be possible. See the current refund policy for the full terms that apply to made-to-order products.

For a new project, include the product links, intended use, quantities, artwork status and any required date. For an existing order, include the order number, the email address used at checkout and a clear description of the question.

For a damaged, defective or incorrect delivery, also include clear photos of the products and packaging.

Material and compliance requirements can vary by product, intended use and destination. If your project requires a specific composition, test report, age-grade requirement, market standard or other document, contact us before ordering with the exact product and requirement.

Do not rely on a general site statement as proof of compliance for a specific use. We will confirm what information is available for the requested product before you proceed.

Include the previous order number and the exact product when asking about a repeat order. We will confirm whether the earlier artwork or tooling can be reused and whether any current setup or tooling fee applies.

Tooling condition, storage and product specifications can change, so retention, reuse and a fee waiver are not guaranteed until the repeat order has been reviewed.

Because most products are made to order, please review your artwork proof and selected options carefully before approval.

If your order arrives damaged, defective or different from the approved order, contact customwld@outlook.com within 72 hours of delivery. Include your order number, a description of the issue and clear photos so the team can review it promptly.

Do not return an item unless our team provides return instructions. Custom products made to the approved artwork and selected specifications generally cannot be returned because of a preference change, an error in customer-supplied artwork or an incorrectly selected option. See the current refund policy for full terms.