Place order process:①Select item with (material, process, size, accessories, quantity, etc.) + upload file ②Add to shopping cart ③Fill your receiving address ④Select express ⑤Pay

Please note:

①Different products, processes or accessories need to be uploaded separately and added to the shopping cart unified settlement; the same process and accessories only need to upload files and add to the shopping cart settlement

② If there is a problem with the file you uploaded, we will contact you to correct it.

③ The default position of the hole is located directly above the pattern. If you need the hole to be placed in a specific location, please leave a note or instructions to indicate that location.

If you have specific requirements for hole placement, or if the order contains more than 10 products, we will contact you via email to confirm the outline. If your order is not large enough to meet these specifications, the product will go straight into production and we will not contact you in advance.

If you have any questions about the product, please contact us and we will be happy to assist you!

All you need to do is upload the original design to us. We have designers to cut lines or holes for you, you just need to specify your requirements (e.g. where the holes are located).

We accept: PSD, PNG, PDF and AI files

We require CMYK colors. (Japanese color 2001 Coated CMYK is the default color)

For best results, a minimum resolution of 300dpi - 1000x1000 is recommended.

We really like PNG or PSD format files with transparent backgrounds.

Helpful Hints:

1. If you are submitting a double-sided design, please separate the layers.

2. if you are submitting a design with a semi-transparent portion, separate the semi-transparent portion into its own layer in the PSD file and name it Semi-transparent Layer.

3. keep in mind that trim sizes include borders, holes, and are determined by the longest side of the design.

After adding items to your cart, you will see the discounted price. The more you order, the bigger the discount!

Paypal, credit cards (VISA, MasterCard, JCB, American Express)

We offer a variety of distribution options to ensure the safe transportation of your goods. Our common distribution options include:

Fast shipping: DHL, TNT, UPS, FedEx, Sagawa Express (4-10 days, except weekends)

Standard (some areas): CNE Express (10-20 days), USPS (6-15 days)

Standard (Russia): Russia Post (30-50 days)

Affordable (some areas): CNE Express (20-35 days), USPS (8-20 days)

Sea freight: 30-60 days

The express shipping time limit is only a reference for shipping time and does not include production time.

You can check the status of your order by logging into your account

1. Different display
   Due to the different shooting equipment, light, angle and display of each monitor, there may be a slight color difference between the product photos you see on your computer and the real thing.
2. Different color modes: CMYK/RGB
   RGB is good for online reading while CMYK is good for printing.
   In PS, RGB mode is the principle of adding color.RGB is an acronym for Red, Green and Blue. It paints light in a black world.
   CMYK is used for ink printing to apply color on white paper. So CMYK is the principle of subtractive color, which is based on the three primary colors of light: red, yellow and green.
3. Different batches
   There are some color differences between batches, due to different climates, temperature and humidity, as well as slight differences in the concentration of the ink used for printing.
4. Different products
   Different products use different machines, different printing materials and textures, so there will be a little color difference from one product to another.
5. Different processes
   The process added affects the color display.
6. If the color difference is serious, please contact us, if it is our problem, we are willing to re-sample for you.

If there is a problem with your order, such as receiving a defective item or an incorrect quantity. Please contact us within 72 hours of receiving any defective merchandise and we will take care of it as soon as possible.

Please send proof to your email address or contact customwld@outlook.com

No. No changes can be made after the drawings have been confirmed and approved. Please double check your confirmation drawings before approval. Once approved, we will automatically add your order to the production queue and aim to ship as soon as possible. If changes need to be made after confirmation, scrap charges will apply.

Payment rejections can be caused by a variety of reasons. When we submit a debit to your bank, the bank's automated systems determine whether to accept the debit. These systems take into account a variety of factors, such as your spending habits, account balance and purchase amount.



Because these signals are constantly changing, a card that was previously successfully charged may be declined later. Even if all card information is correct and the card was previously used to make a successful payment, future charges may still be declined by the bank's overly strict anti-fraud system.



Can you tell me why my card was declined?

We can only know what your bank has told us about the reason for the rejection. Unfortunately, in most cases, the bank will only tell us that your card has been declined without providing a specific reason.



What should I do if my card is declined?

If all of your card information appears to be correct, it is best to contact your bank and request that the chargeback be accepted. They should be able to see your attempted chargeback, provide a reason for the decline, and lift any restrictions preventing you from making a purchase.



Alternatively, you can order using PayPal. If you don't have a sufficient balance in your PayPal account, you can still pay by credit card by selecting PayPal at checkout. It's possible that a card rejected by our payment gateway will be accepted by PayPal, but ultimately it's best to contact your bank to find out the root cause of the problem.

Yes, the Artwork Reuse feature makes it easy to use previous designs in new orders. After selecting the product, size and quantity, you have the option of uploading new artwork or selecting a past design.

Artwork repurposing is more flexible than reordering and allows you to order different products with the same design or change the size of the artwork.

You can easily cancel an order or a single item at any time before you confirm your proof. Please note that you will not be able to cancel your order after confirming your proofs.
Of course, you can cancel your order by contacting us via e-mail.

However, please note that orders cannot be canceled after all proofs have been approved and put into production. It is also not possible to cancel a re-order as it will go straight into production without the proof stage.

Its simple really. You just add the questions as blocks and then you edit the question and answer.

We use non-toxic, water-based adhesives. Vinyl adhesives are non-toxic. In addition, all of our materials meet Occupational Safety and Health Administration (OSHA) regulations.

We make every effort to ensure that you are 100% satisfied with the products you receive from CUSTOMWLD.

If you are not satisfied with any product you receive, you have up to 60 days to contact us with a clear and concise description of the problem.

Please do not return any product to us unless instructed to do so by a CUSTOMWLD team member.

We will gladly replace...

A) Goods damaged in transit;

B) Products or parts that do not match those specified in your order;

C) incorrect material/size specified or supplied in your order

Refunds and returns will not be issued if the customization has been completed to your specifications but the problem is attributed to the following

A) Your design;

B) The end result is not what you expected and you don't like it, etc.

C) after you have confirmed and created the results, you decide you no longer need them

D) The address is incorrect and customs fees are returned without payment

E) Wrong size or process was ordered

Orders that are already in production or have been completed and need to be refunded for your personal reasons, you need to bear the cost of the produced part.

Color difference problem can not be avoided, you can sample first. If the color difference is too big, we can re-make it for you.

Sample

We provide sample service, you need to make several design prototypes before finalizing the production. This will give you a better idea of what the final design will look like and prevent you from being disappointed when you receive the finished product.

Not required (within 3 months).No mold fee for reordering within 3 months. Because the molds should not be left for too long or they will rust.